Shipping & Returns

We love sending carefully prepared and beautifully presented packages. Every Second Shelf order arrives in our vintage printed marbled gift wrap tied with vintage ribbon.

Deliveries within the United Kingdom are usually shipped by Royal Mail within 2 to 3 working days, while international deliveries are usually shipped within 5 to 10 working days. We cannot unfortunately guarantee an arrival date.

Our parcels are fully insured against loss or damage in transit.

Delivery in London

We are happy to arrange bike or car courier delivery in London. Please contact us to enquire.

Delivery Overseas

Orders for international delivery may be subject to import duties and taxes which are applied when the delivery reaches its destination. Please note that we have no control over these charges and the customer is responsible for payment of any import duties and taxes due.

Some items may require an export license before they can be shipped from the UK. This may result in a short delay before the item can be dispatched.

Standard charges for Royal Mail postage are as follows:

UK

Under £200: £10

Over £200: Free

Courier Delivery: £20

Europe

Under £500: £20

Over £500: Free

International Courier Delivery: £35

USA & Rest of World

Under £500: £25

Over £500: Free

International Courier Delivery: £45

Signatures are always required on receipt of our parcels.

The charges listed above apply to items weighing up to 2kg and measuring up to 40 x 30 x 20 cm. Particularly heavy books or larger items may be subject to additional shipping cost.

Returns

Items may be returned for any reason within 14 days of receipt and in their original condition. Any items returned must be insured for the invoiced value and the customer must cover the cost of the return shipping.

Should any item be returned as a result of a customer's failure to abide by import regulations in their destination country, The Second Shelf reserves the right to deduct incurred costs from any refund, including shipping and handling fees.

All items remain the property of the seller until payment has been received in full.

For further enquiries please reach out to enquiries@thesecondshelf.com